FAQ❓Frequently Asked Questions (FAQ) – DR DOCUMENTS

📌 General Questions

Q1: Where is DR DOCUMENTS located?

We’re based in Lima, Peru, and serve clients worldwide through both virtual and in-person services.

Q2: How long have you been operating?

Since 2016 — over 8 years of trusted document solutions.

Q3: Do you offer virtual consultations?

Yes. All services can be handled online — no matter where you are in the world.

🌍 Translation Services

Q4: What kinds of translations do you offer?

Certified and official translations in 20+ languages for legal, academic, technical, medical, immigration, and personal documents.

Q5: Are your translations accepted internationally?

Yes. They’re accepted by embassies, universities, and government offices globally.

Q6: How fast is delivery?

Usually 24–72 hours. Rush service available.

🛂 Immigration & Apostille

Q7: What immigration services do you offer?

We assist with visas, citizenship by descent, marriage/divorce registration, apostilles, and more — for countries including the U.S., Spain, Italy, and Canada.

Q8: Can you legalize or apostille Peruvian documents?

Absolutely. We handle the process for birth certificates, diplomas, powers of attorney, etc.

Q9: Do you help with Italian or Spanish citizenship by descent?

Yes. We offer full support — gathering, translating, legalizing, and submitting all required documents.

Q10: Is my information safe with you?

Yes. We use advanced encryption and secure storage to protect your data.

📦 International Shipping

Q11: Do you ship documents and packages internationally?

Yes. We are an official DHL agency in Lima and offer worldwide express shipping.

Q12: How long does international shipping take?

Usually 2–5 business days depending on the destination. Same-day dispatch is available.

Q13: Can I track my shipment?

Yes. Every shipment includes a tracking number, viewable online.

✈️ Travel & Visa Support

Q14: Do you help with visa applications?

Yes. We assist with tourist and business visas for the U.S., Canada, UK, Schengen, and more — including interview prep.

Q15: Can you help plan a trip abroad?

Yes. We offer travel planning with visa support, flight assistance, insurance, and documentation.

Q16: Do you work with students and families?

Yes. We specialize in student travel and multi-service migration cases.

🧾 Billing & Payments

Q17: What payment methods do you accept?

Bank transfer, Yape, Plin, and international wire transfer.

Q18: Can I get an invoice?

Yes. We issue formal digital invoices for all services.

Streamlined Solutions for Your Documents — Let’s Get Started.
📍 Lima, Perú | 🌍 Serving Clients Worldwide
📩 info@grupoiluzia.com | 📱 WhatsApp: +51 924-326-383
🕐 Mon–Fri: 8AM–8PM | Sat: 9AM–1PM

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