FAQ

📌 GENERAL

Q1: Where is DR DOCUMENTS located?
We are based in Lima, Peru, and operate worldwide. We serve clients both locally and internationally through our virtual and in-person services.

Q2: Since when has DR DOCUMENTS been operating?
We’ve been proudly serving clients globally since 2016, with a strong reputation for professionalism and fast results.

Q3: Do you offer virtual consultations?
Yes! We provide online consultations for all our services, including visas, translations, apostilles, and shipping guidance — accessible from anywhere in the world.

🌍 TRANSLATION SERVICES

Q4: What types of translations do you offer?
We provide certified and official translations in over 20 languages, covering legal, academic, technical, medical, immigration, and personal documents.

Q5: Are your translations accepted by embassies and government entities?
Yes, our translations are official and recognized by embassies, consulates, universities, and government institutions worldwide.

Q6: How long does a translation take?
Delivery times depend on the language and document length, but most translations are ready within 24 to 72 hours. Urgent service is available upon request.

🛂 IMMIGRATION & APOSTILLE SERVICES

Q7: What immigration services do you provide?
We help with tourist and business visas, citizenship by descent, marriage and divorce registrations, apostilles, legalizations, and more — for countries like the USA, Canada, Spain, Italy, and more.

Q8: Can you help me apostille or legalize a Peruvian document for use abroad?
Absolutely. We handle the entire apostille/legalization process for documents issued in Peru, including birth certificates, diplomas, powers of attorney, and more.

Q9: Can you help me get citizenship by descent (e.g., Italian or Spanish)?
Yes. We offer comprehensive assistance for citizenship by descent, helping you collect documents, translate and legalize them, and submit them to the relevant consulates.How secure is my information with DR DOCUMENTS?

We prioritize security by utilizing advanced encryption and secure storage solutions to protect your sensitive information.

📦 DHL SHIPPING SERVICES

Q10: Can you ship packages and documents internationally from Peru?
Yes, we are an official DHL agency in Lima, and we offer worldwide express shipping of documents and packages.

Q11: How fast is your DHL international shipping?
Delivery usually takes 2 to 5 business days, depending on the destination. We also offer same-day dispatch and tracking.

Q12: Can I track my shipment online?
Yes. Every shipment includes a tracking number, and you can track your package directly on our website or via DHL’s global tracking system.

✈️ TRAVEL & VISA SUPPORT

Q13: Do you help with tourist or business visa applications?
Yes, we assist with visa applications for countries like the USA, Canada, UK, Schengen Zone, and more. We guide you step-by-step, including documentation and interview prep.

Q14: Can you plan a custom trip for me?
We offer custom travel planning, including visa support, flight booking assistance, travel insurance, and documentation services.

Q15: Do you help students or families prepare to travel abroad?
Yes. We specialize in student travel, family migration, and multi-service cases (e.g., visa + translation + shipping in one package).

🧾 BILLING & PAYMENTS

Q16: What payment methods do you accept?
We accept bank transfers, Yape, Plin, and international wire transfers. Contact us for exact payment instructions based on your location.

Q17: Can I get an invoice for my service?
Yes. We issue formal invoices for all services, including digital receipts for international clients.

Streamlined Solutions for Your Documents

📞 Contact Us Today

DR DOCUMENTS – Based in Lima, Serving the World

📍 Lima, Perú | 🌍 Online Consultations Worldwide
📩 Email: info@grupoiluzia.com
📱 WhatsApp: +51 924-326-383
🕐 Mon–Fri: 8AM – 8PM | Sat: 9AM – 1PM